Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | exceptional customer service The work they produce and the customer service are always exceptional. This is the best place I\'ve ever used for prints.
Philip D., Pickering, Ont | I\'ve had a great experience. From the time I placed my handmade oil painting order to the time it was hanging on my wall was 3 weeks. The finished product was exactly what I hoped it would look like and so I have no complaints. I will be able to enjoy it for years to come. Many thanks.
Debra, Winnipeg | Great work!! i just wanted to say thank-you very much, my client was very happy with end Resin on wood panel product.
Kris, |